DOLAN BIKES WARRANTY

All Dolan branded frames and forks purchased after January 1st 2024 carry a lifetime warranty (non transferable) to be free from manufacturing defects in material and/or workmanship if they are operated under normal conditions and use and properly maintained (paintwork on such products is covered for 1 year). Frames and forks  purchased before  January 1st 2024 carry a 2 year warranty for Alloy and Carbon and 5 years for Titanium. The warranty coverage on all branded components such as Shimano, Campagnolo, Mavic, FSA, Polini, Deda and Selle Italia   (excluding tyres, tubes and cables) will be covered by the warranty stated by their original manufacturers.   

https://bike.shimano.com/en-EU/information/warranty.html
https://www.mavic.com/en-int/c/enregistrez-vos-produits
https://www.campagnoloservicecentre.co.uk/terms/#:~:text=Campagnolo%20guarantees%20its%20products%20for,to%20make%20a%20warranty%20claim.
https://www.fullspeedahead.com/en/support/warranty-policy
https://www.polini.com/en/sale-conditions-returns/
https://www.selleitalia.com/warranty/

The warranty protects the customer against manufacturing defects and faults but does not cover issues or damage arising from normal wear and tear, misuse, modifications, improper installations or crash damage. It does not include issues arising from lack of general maintenance, this is the responsibility of the owner. Any defects arising from lack of maintenance will result in an unsuccessful warranty claim.

Should the bike, frame or component be deemed by Dolan Bikes to be covered by the warranty it will be repaired or replaced, at Dolan Bike's sole option, which will be conclusive and binding. Under no circumstances does this limited warranty include the cost of travel to and from our premises or other expenses incurred, these will be borne by the owner.
This warranty applies only to the original owner ONLY and does not transfer to subsequent owners (proof of original ownership will be sought for any warranty claim).

Useful Product Life Cycle

Every Dolan bike and frame has a useful product life cycle. The length of that useful product life cycle will vary with the construction and materials of the bike or frame, the maintenance and care these receive over their useful product life cycle, and the type and amount of use the bike or frame is subject to. Uses in competitive events, riding with heavy loads, commercial activities and other types of non-standard use can dramatically shorten the useful product life cycle of a Dolan bike or frame.

Limitations

Maintenance, within the manufacturer's recommendations, of your bike and components is part of an item's warranty. If your bike, wheels or components are found to be poorly maintained upon their return and inspection, then this will void the product's warranty.
There are no warranties that extend beyond the description on the face of this limited warranty, and any other warranties, express or implied including, but not limited to, any warranties of merchantability and/or fitness for a particular purpose, are expressly excluded by the terms of this Limited Warranty.  Dolan Bikes Ltd shall in no event be liable for incidental or consequential losses, damages or expense in connection with its products.  Dolan's liability hereunder expressly limited to the replacements of goods not complying with this warranty or, at Dolan Bikes' election, to the replacement of an amount equal to the purchase price of the product in question.

How To Start A Warranty Claim

Procedure:

If you suspect your Dolan frame, fork, is potentially presenting a structural defect, please stop using the product immediately and contact us by email at info@dolan-bikes.com.

In order to process a warranty claim quickly, we will need the following details:

Name:
Address:
Contact number:
About the bike:

Order number:
Date of purchase:
Model of frame/fork:
Frame number:
A brief description of the suspected fault:

Pictures:
One picture of the complete bike
Three close-up pictures of the suspected fault
One picture of the frame number (found under the bottom bracket)

Once we have assessed the above information, please arrange for the bike to be sent back to Dolan HQ. Any bikes purchased longer than 6 months ago will need to be returned at the customers cost.

Dolan Bikes HQ address as follows:

Dolan Bikes Limited
Unit 7 Ringtail House,
Ringtail Place,
Burscough Industrial Estate,
Burscough,
Lancashire,
L40 8LA

Please note any items sent back in a dirty or oily state will be charged a cleaning fee.

Dolan Bikes reserve the right to refuse a warranty claim if our terms and conditions have not been met and we will not reimburse the costs for warranty work carried out without prior authorisation.

Our terms comply fully with the UK's Consumer Contracts Regulations and do not affect your statutory rights.

International Returns

Please complete our Returns Form and ensure to mark the package as RETURNED GOODS – FAILED SALE or WARRANTY RETURN – this will ensure we are not charged import duty on the package. Failure to include this may result in the package being refused at UK Customs and returned to you.
If you have paid import duty on your goods, and you then return them for a refund you should be able to claim back a refund of the duties paid from your local Customs Authority. You will need to show the Customs Authority proof of duty paid when you received the goods and proof of export – this is your proof of returning the goods to us.

Crash Replacement is discretionary and considered on a case by case basis. Please email info@dolan-bikes.com for further information.